Terms and Conditions

Welcome to the Hayo’u website (the ‘website’). This website is owned and operated by “Hayo’u Ltd” Registered office: 71-75 Shelton Street, Covent Garden, London
WC2H 9JQ. Registered number 8651099, VAT number: 195423882. If you want to ask us anything about these terms & conditions or have any comments on or about our website, please email our customer services team at info@hayoumethod.comThese terms & conditions incorporate our privacy policy and set out the basis on which you can visit and use the Hayo’u site. Please read them carefully as they contain important information.

By using Hayo’u.com you agree to be bound by these Terms and Conditions of use. If you do not agree to these Terms and Conditions of use please do not use this website operated by Hayo’u Method Ltd. You should always check these Terms and Conditions prior to using this. Your continued use of this website operated by Hayo’uLtd following the posting of changes to these terms and Conditions of Use will mean you accept those changes. References in these terms of use to ‘”you” or “yours” are to be taken as reference to the site user, except where stated or where the context requires otherwise. Reference to “us” or “we” are to be taken as reference to Hayo’u.

Restricted uses

The content of this site are copyrighted under United Kingdom copyright laws. Except as stated herein, none of the material on this site may be copied, reproduced, republished, uploaded, distributed, transmitted or posted in any way whatsoever. However, you may download material for your own personal use, provided that you agree to abide by any copyright notice or other restrictions. You may not use such downloaded material for any commercial purpose. Modification of the materials or use of the materials for any purpose is a violation of Hayo’u copyright and other proprietary rights. The use of any of the whole or any part of this site (including but not limited to trade names and logos) except as expressly provided in these Terms and Conditions of Use is strictly prohibited

Intended audience

Unless otherwise specified the materials in the site are presented solely for the purpose of promoting products available in the United Kingdom and its territories and possessions. Hayo’u controls and operates this site form the United Kingdom. Hayo’u makes no representation that materials contained on this site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible with local laws, if and to the extent local laws are applicable. You must be over the age of 18 years or over to order online and have a full legal capacity.

Prices

The price of the products are in sterling (£GBP) and exclude delivery charges which will be displayed before you make your order. In addition to the price you will have to pay delivery charges as quoted on the site at the time we accept your order.

The amount of these charges varies according to the method of delivery you specify in your order. We reserve the right to change our prices without notification at any time. Items will be charges at the price which was displayed at the time of the order being made.

Payment

Payment can be made by any of the following methods all major Credit, Debit Cards and PayPal .Payment will be debited and cleared from your account at the point which your order is despatched. You confirm that the credit or debit card being used is yours. Please note all credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card payment refuses to pay or does not for any reason authorise payment to Hayo’u Ltd we will not be liable for any delay or non-delivery of merchandise. We retail the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. In the event that payment cannot be processed the order will not be accepted and will automatically be cancelled. All prices are inclusive of VAT.

Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

Legally Binding Contract 

Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract. 

 

Return, Refund and cancellation policy

If you wish to return an item brought from us please contact us via info@hayoumethod.com. We would ask that the goods are returned within 7 days of receiving the order. Clearly stating on the returns forms your order reference number, contact details and select the reason of return. All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds replacements or exchanges on any opened or used goods. Any return will be at the customers own expense and a full refund, excluding delivery cost will be processed with 14 days of us receiving the goods. This excludes defective items.

We advise you to return items by recorded delivery or by any other means that shows proof of the return. If for any reason your returned items are not received we cannot process the refund unless you can provide proof of postage.

Under the distance selling regulations you have the legal right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition If you cancel your order after we have dispatched the products, then you must return the products to us at the address stated on the note despatched with the items. You can submit your cancellation notice by email.

Inspection

You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt there is a problem or you cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our return policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Any discrepancy within your delivery needs to be advised within 48 hours of delivery. Your statutory rights are not affected

Privacy Policy

Hayo’u values its customers and respects their privacy. Any information we collect about you is held with the utmost care and security. Your visit to our website and your use of any of the services or features we provide is subject to our terms and conditions of which this privacy policy is part. You will be asked to register if you would like to use some of the services and features we offer on our website. In order to register you will have to provide details including your name, address, telephone number and email address. When you register with us your information is stored in ‘my account’ If you wish to place an order on our website you will also be required to provide credit or debit card details.

We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchase history. Our company does not share your information with any third party without your consent except as follows.

Administration of our site:  The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.

Customer service: We ask for your contact details, such as your email address to enable us to answer any questions you have about using our website and to notify you of the status of your order.

Direct Mailing: We want to keep you up to date on our latest products and events. If you have agreed when you registered we can inform you about these by email or telephone.

Any services employed by our company will have access to your information solely to the extent necessary to enable them to perform the service on our behalf.

We also receive non-personally identifiable information through cookies and log files when you access our website. Certain technical information such as your IP address, page views, operating systems, web browser software and referring and destination website is automatically collected from your computer. Cookies allow us to statistically monitor how many people use our site and for what purpose. We do not link any information obtained from cookies or log files to personally identifiable information. You are free to decline cookies if your browser permits and it will not affect your online experience.

Hayo’u reserve the right to revise this Private Policy at any time by posting a new Privacy policy a. Please check this page periodically for changes. You can determine any revisions to the Private Policy by referring to the ‘Last Updated’ at the bottom of the page.

Contact Us:

Hayo’u

71-75 Shelton Street, Covent Garden, London,
WC2H 9JQ

Email us: info@hayoumethod.com

Telephone: 07841448194