We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchase history. Our company does not share your information with any third party without your consent except as follows.
Administration of our site:
The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.
We ask for your contact details, such as your email address to enable us to answer any questions you have about using our website and to notify you of the status of your order.
We want to keep you up to date on our latest products and events. If you have agreed when you registered we can inform you about these by email or telephone.
Any services employed by our company will have access to your information solely to the extent necessary to enable them to perform the service on our behalf.
Collection and Use of Personal Information
Hayo’u are committed to respecting and protecting your privacy and data. Please see below how we collect your data, what it is used for, how you can request details about the information we hold and if necessarily delete your personal data.
How We collect your data:
We collect data from you when you use our website. For example, when you make a purchase, sign up for a campaign, newsletters or contact us about our services. We also collect information about what pages you have viewed on our websites and actions you have taken.
What data we collect:
When you make a purchase
When you make a purchase on our website we collect data which enables us to post your purchased items to you. This will consist of Name, Address, email address and telephone number. This information will only be used for sending you your goods.
When you voluntarily sign up to our newsletters or email campaigns
When you sign up for one of our newsletters or campaign we will collect you email address and possibly first and last name. This information will only be used to send you the information you have agreed to receive when registering.
When you visit our website
See ‘Cookies’ section
When you create a user account on the website
When you create an account on our website you provide your name, email, address and any other applicable information you volunteer.
We will never use this information for any marketing purposes unless you have explicitly given us permission to. If you would like to delete your account, you can at any time. (See ‘user accounts’ section)
When you enter your email in the ‘add to cart’ pop-up
When you add an item to your cart you have the option of adding your email address in a pop-up. This information is used to improve your shopping experience and to allow us to send you an email to kindly remind you that you have left an item in your cart. Your email will NOT be used for any other purpose and is automatically deleted after 72 hours.
How we use your personal information:
We will only ever use your personal information for the purpose for which it is collected.
- To process orders and deliver your products to you
- To process returns, refunds and customer service requests
- To email you newsletters or marketing information that you have voluntarily subscribed to.
- To contact you about changes to our policies or terms and conditions
- For fraud prevention
Sharing your information:
We will only share your information with third party companies as an essential part of being able to provide our service. These include:
- Our fulfilment company responsible for processing and delivering your order
- The payment processing company you choose to complete your purchase
All third parties conform to new GDPR data protection regulations.
Your information and countries outside Europe:
We do not share any user information outside of the EU
Newsletters and Marketing:
If you have signed up to our newsletter or one of campaigns or promotions we will send you these via the email address you have provided.
If you would like to unsubscribe from any newsletter or campaign you can do this from any of the emails you have received. You will find the ‘unsubscribe’ link at the bottom of these emails. This will automatically remove you from that communication and no further action needs to be taken.
If you have created an account with us you have provided us with your name, email address and any other information you have chosen to provide. If you wish to change this information at anytime you can do so by logging into your account.
Deleting your account
If you decide that you no longer need your account, you can delete it by logging into your account clicking the ‘account details’ link in the footer of the page and clicking the ‘delete me’ link. All your information will be removed from our records and no further action needs to be taken.
- You have the right to be informed how your personal information is used and stored
- You have the right to access your personal information we hold about you
- You have the right to delete or request any information we hold about you
- You have the right to stop any emails or marketing information we are sending you
In case of a security breach:
We have made all efforts to make sure our website is secure and monitored for possible data breaches. Any third party that we use has done the same.
In the unlikely event of a security breach where your data may have been compromised, we will endeavour to contact all users within 24 hours with details of the breach and if necessary what precautions they can take to protect themselves.
Any breach where we suspect a user’s data has been compromised will be reported to the ICO (Information Commissioners Office) within 72 hours.
Privacy questions or assistance:
We receive non-personally identifiable information through cookies and log files when you access our website. Certain technical information such as your IP address, page views, operating systems, web browser software and referring destination website is automatically collected from your computer. Cookies allow us to statistically monitor how many people use our site and for what purpose. We do not link any information obtained from cookies or log files to personally identifiable information. You are free to decline cookies if your browser permits and it will not affect your online experience.
Types of cookies we set:
These cookies allow us to see what pages on our website you have visited and the referrer. This gives us information to help improve the website and better understand our users and effectiveness of advertising and promotions.
WooCommerce is our e-commerce system. These cookies allow you to make a purchase on our website.
Amazon Pay, PayPal, Braintree:
These are our available payment methods. These cookies enable our users to choose their preferred payment method.
Your cookie settings:
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit www.aboutcookies.org or www.allaboutcookies.org.
Find out how to manage cookies on popular browsers:
To find information relating to other browsers, visit the browser developer’s website.
To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
59 Longlands Court, Westbourne Grove, London, England, W11 2QF
Email us: [email protected]
Telephone: 0330 053 8895