Terms & Conditions
The content of this site are copyrighted under United Kingdom copyright laws. Except as stated herein, none of the material on this site may be copied, reproduced, republished, uploaded, distributed, transmitted or posted in any way whatsoever. However, you may download material for your own personal use, provided that you agree to abide by any copyright notice or other restrictions. You may not use such downloaded material for any commercial purpose. Modification of the materials or use of the materials for any purpose is a violation of Hayo’u copyright and other proprietary rights. The use of any of the whole or any part of this site (including but not limited to trade names and logos) except as expressly provided in these Terms and Conditions of Use is strictly prohibited
Unless otherwise specified the materials in the site are presented solely for the purpose of promoting products available in the United Kingdom and its territories and possessions. Hayo’u controls and operates this site form the United Kingdom. Hayo’u makes no representation that materials contained on this site are appropriate or available for use in other locations. Those who choose to access this site from other locations do so on their own initiative and are responsible with local laws, if and to the extent local laws are applicable. You must be over the age of 18 years or over to order online and have a full legal capacity.
The price of the products are in sterling (£GBP) and exclude delivery charges which will be displayed before you make your order. In addition to the price you will have to pay delivery charges as quoted on the site at the time we accept your order.
The amount of these charges varies according to the method of delivery you specify in your order. We reserve the right to change our prices without notification at any time. Items will be charges at the price which was displayed at the time of the order being made.
Payment can be made by any of the following methods all major Credit, Debit Cards and PayPal .Payment will be debited and cleared from your account at the point which your order is despatched. You confirm that the credit or debit card being used is yours. Please note all credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your card payment refuses to pay or does not for any reason authorise payment to Hayo’u Ltd we will not be liable for any delay or non-delivery of merchandise. We retail the legal ownership of all merchandise until full payment has been made by you and received by us and legal ownership of the merchandise will immediately transfer back to us if we refund any payment for the merchandise to you. In the event that payment cannot be processed the order will not be accepted and will automatically be cancelled. All prices are inclusive of VAT.
Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mispriced. In this event we will either contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.
Legally Binding Contract
Please remember that when we accept your submitted order for merchandise on this website, there will be a legally binding contract.
We will arrange for delivery of the products you order by the method shown and to the address which you specify.
We aim to despatch all orders received before 1pm on the same day, our delivery time is within 48 hours to the UK mainland. Orders made after 1pm will be processed the following working day. Once we have received your order and processed it no further items can be added to this order. If you wish to order further items please place a new order and this will be handled as a new order.
Our “Standard” delivery service is available for all Non-UK customers. For these international orders we aim to deliver between 3 and 5 business days.
It is your responsibility to provide us with full and correct delivery address details. We cannot be held liable for non-delivered orders if incorrect address details were provided upon order.
All packages returned to us as undelivered will be refunded, excluding the delivery cost. If after 5 business days you have not received your order, you must contact us at email@example.com. We will not be liable for any loss or damage if you fail to do this.
Shipping Costs UK Mainland
Royal Mail delivery £4.50
48 hour tracked SMS or email notification
Shipping Costs Northern Ireland
Delivery Cost £15.00
Shipping costs Europe and international
Netherlands, France, Germany, Austria, Denmark, Italy, Portugal, Spain, Sweden, Belgium, Luxemburg, Finland
Delivery Cost £16.00
Channel Isles and UK offshore Islands
Delivery Cost £19.00
Delivery Cost £11.50
USA & Canada
Delivery Cost £23.00
All other countries please enquire at firstname.lastname@example.org
Our international delivery rates are exclusive of Duty, VAT and custom charges. Where you have requested delivery to a non-EU address, you may claim any VAT back on your order, should you wish to do so. Hayo’u does not accept responsibility for VAT claims.
Return, Refund and cancellation policy
If you wish to return an item brought from us please contact us via email@example.com. We would ask that the goods are returned within 7 days of receiving the order. Clearly stating on the returns forms your order reference number, contact details and select the reason of return. All returned goods will be examined upon receipt as for reasons of hygiene we are unable to offer refunds replacements or exchanges on any opened or used goods. Any return will be at the customers own expense and a full refund, excluding delivery cost will be processed with 14 days of us receiving the goods. This excludes defective items.
We advise you to return items by recorded delivery or by any other means that shows proof of the return. If for any reason your returned items are not received we cannot process the refund unless you can provide proof of postage.
Under the distance selling regulations you have the legal right to cancel your order within 14 working days from the date of receipt of the goods if you send us a notice of cancellation in writing and return the goods to us in their original, unopened and unused condition If you cancel your order after we have dispatched the products, then you must return the products to us at the address stated on the note despatched with the items. You can submit your cancellation notice by email.
You should inspect the merchandise upon receipt and check that everything specified on the delivery note is included. You will be deemed to have accepted the order unless you notify us upon receipt there is a problem or you cancel the order in accordance with your cancellation rights and/or you return the goods in accordance with our return policy and procedure. If you fail to take such action, we are not obligated to accept any rejection by you of the merchandise at a later date. Any discrepancy within your delivery needs to be advised within 48 hours of delivery. Your statutory rights are not affected
We use the latest strong encryption technology to ensure that all transactional information is protected to the highest standard. Transactional information includes credit or debit card details, your personal contact information, together with any other names and addresses you provide when you place an order for delivery to another address, and your purchase history. Our company does not share your information with any third party without your consent except as follows.
Administration of our site: The information you give us is necessary to enable us to fulfil your order, make sure it is delivered correctly and to maintain your account.
Customer service: We ask for your contact details, such as your email address to enable us to answer any questions you have about using our website and to notify you of the status of your order.
Direct Mailing: We want to keep you up to date on our latest products and events. If you have agreed when you registered we can inform you about these by email or telephone.
Any services employed by our company will have access to your information solely to the extent necessary to enable them to perform the service on our behalf.
We also receive non-personally identifiable information through cookies and log files when you access our website. Certain technical information such as your IP address, page views, operating systems, web browser software and referring and destination website is automatically collected from your computer. Cookies allow us to statistically monitor how many people use our site and for what purpose. We do not link any information obtained from cookies or log files to personally identifiable information. You are free to decline cookies if your browser permits and it will not affect your online experience.
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ
Email us: firstname.lastname@example.org